SUPPORT TERMS & CONDITIONS

SUPPORT TERMS & CONDITIONS

Terms & Conditions

Welcome to our Support Center. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our support services.

1. Information We Collect

When you submit a ticket, engage in live chat, or contact us for support, we may collect:

  • Personal Information: Name, email address, and any details you provide in your request.
  • Technical Information: IP address, browser type, and device details for troubleshooting purposes.

2. How We Use Your Information

We use your information to:

  • Respond to and resolve your support inquiries
  • Improve our customer support experience
  • Maintain security and prevent fraud
  • Comply with legal obligations
  • Send you emails from our company which you can unsubscribe from at any time with the link at the bottom of the email.
  • If you have previously unsubscribed, submitting a new support ticket will re-subscribe you to the list.

3. How We Protect Your Data

We implement security measures to protect your personal information. However, no online service is 100% secure, so we encourage you to avoid sharing sensitive data via support tickets. Please do not share any financial information on the links at any time. 

4. Sharing Your Information

We do not sell, rent, or trade your information. Your data may be shared with third-party service providers only to facilitate customer support (eg, Zoho Desk, email services).

5. Cookies & Tracking

Our support portal may use cookies to enhance your experience. You can manage your cookie preferences in your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your data
  • Object to data processing
  • Withdraw consent for marketing communications

To exercise your rights, contact us at via the support ticket on this website .

7. Updates to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us via the support ticket on this site


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